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These terms set out the rules that apply when you open an account, make deposits via DANA, OVO, or GoPay, and access the games lobby on arkatoto. Read them before you use the service — they define your rights, our obligations, and the conditions under which your account operates in regions where local law permits.
These terms govern every interaction between you and arkatoto — from creating your account to completing a deposit via DANA, OVO, or GoPay, to browsing the games lobby. They apply to your use of the site on any device, including mobile access through your browser. By registering an account, you confirm that you have read and accepted these conditions in full. Access to arkatoto and the services described in these terms is available only where permitted under local law. It is your responsibility to confirm that using this service is lawful in your region before proceeding. We do not represent that the service is available or appropriate for use in every jurisdiction. These terms may be updated from time to time. When changes are made, the updated version will be published here. Continuing to use your account after an update means you accept the revised terms. If you do not agree to the updated terms, you should stop using the service and contact support to close your account. The date shown at the top of this page reflects when terms were last revised — check it each time you return after a long absence.
Deposits and withdrawals via DANA are processed according to these terms. Transaction records are available in your account dashboard after each completed transfer.
OVO transfers are subject to the same account verification and transaction limits described in these terms. Check your account dashboard for the current status of each transaction.
GoPay payments made through your account are logged in your transaction history. The conditions in this document apply to all GoPay activity on your account.
Bank transfer options follow the deposit and withdrawal conditions set out here. Verify the account details shown at checkout before completing any bank transfer.
These terms draw a clear line between what falls inside our policy and what sits outside it. Understanding the scope helps you know when to contact us directly and when to look elsewhere for assistance.
All actions taken through your registered account — login, profile changes, password resets, and session activity — fall within the scope of these terms. Account security and access conditions are governed here.
Deposits and withdrawals processed through DANA, OVO, GoPay, or bank transfer are covered by these terms. The transaction record in your account is the authoritative log of all payment activity.
Games, lobby pages, promotional information, and support materials published on arkatoto are covered by these terms. Game titles from studios in our lobby are subject to the rules stated here and those studios' own end-user conditions.
Payment processors, wallet providers like DANA and OVO, and external studio platforms operate under their own separate terms. Our terms do not extend to those services; disputes with third-party providers should be directed to those providers.
You hold specific practical rights under these terms. You can review your full transaction history at any time — every DANA deposit, OVO transfer, and GoPay payment is logged in the account dashboard after login, and you can export or reference those records when needed. If any personal detail on your account is incorrect — name spelling, contact number, or linked wallet — you can correct it through the account settings page. For changes that require verification, follow the steps shown in your account rather than contacting support first, as most corrections complete faster that way. If you have a question about how these terms apply to a specific situation, or if you believe a transaction has been handled outside the stated conditions, you have the right to raise that with our support team directly. We aim to acknowledge all policy-related queries and work through them with you. You may also request that your account be reviewed or closed at any time — the process for that is outlined in the support section below.
Your full payment and activity history is in the account dashboard. Filter by date or payment method — DANA, OVO, GoPay — to locate specific transactions.
Update contact information and linked wallet details from the account settings page. Changes requiring identity verification will prompt the required steps inline.
If a policy condition is unclear or a transaction outcome does not match what these terms describe, contact support with your account ID and the relevant transaction reference.
You can request a full review of your account status or ask to close the account at any time. Submit the request through the support channel and include your registered contact detail.
For questions about these terms — how they apply to your account, a specific transaction, or a policy change — use the contact paths below. Have your account ID ready when you reach out.
Open the chat widget from any page while logged in. Describe your policy or account question and include the relevant transaction ID for faster resolution.
Send policy and account queries to our support address. Include your registered email, account ID, and a clear description of the issue. We will respond to the same address.
The help centre covers common questions about account conditions, payment terms, and transaction records. Check there first — many policy questions are answered without needing to contact support directly.
arkatoto handles account data with a clear set of practices that you can verify through your account settings and support contact at any time.
We collect only the information required to operate your account — registration detail, transaction records, and session data. We do not sell personal information to third parties. Your data is used to process deposits via DANA, OVO, and GoPay, and to maintain your account record.
We use cookies to keep your session active, remember your account preferences, and understand how pages are used. You can manage cookie settings through your browser. Disabling cookies may affect how some account features load.
Your account is protected by password authentication. We recommend a unique password not used on other services. If you notice login activity you did not initiate, contact support immediately using the live chat channel and change your password from account settings.
Transaction records are retained for the period required under applicable rules. To request a copy of your data or ask about retention periods, contact support with your account ID. Policy change requests are reviewed individually.
These are the questions we see most often when it comes to understanding and applying the terms that govern your arkatoto account.
Yes. Every deposit and withdrawal processed through DANA, OVO, GoPay, or bank transfer falls within the scope of these terms. The conditions on transaction limits, verification, and dispute resolution all apply. Your transaction record in the account dashboard is the reference point for any payment-related question.
If a condition is unclear or you believe it has been applied incorrectly to your account, raise it through our live chat or email support. Provide your account ID and the specific term you are querying. If you do not accept the terms, you should stop using the service and contact support to discuss your account.
Updated terms are published on this page. The revision date at the top of the page shows when the last change was made. We recommend checking back periodically, especially after a long break from using the service. Continued use of your account after a revision means you have accepted the updated terms.
Yes. Contact support with your account ID and a written request. We will confirm what data we hold linked to your account, including transaction records and registration details. Requests are handled individually and subject to verification of your account identity before data is shared.
Access depends on local law and is available only in regions where the service is permitted. It is your responsibility to confirm that using arkatoto is lawful where you are located. We do not make availability claims for specific cities or regions beyond what local law allows.
You can request account closure at any time through the support team via live chat or email. Pending transactions must be resolved before closure is finalised. Any balance remaining in your account at the time of closure will be handled according to the withdrawal process using your linked payment method.